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Volume 10 , Issue 4 , August 2021 , Pages: 205 - 208
Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room
Gui E Gao, School of Nursing, Jinan University, Guangzhou, China
Ding Xin Xu, School of Nursing, Jinan University, Guangzhou, China
Jin Ai He, The First Affiliated Hospital of Jinan University, Guangzhou, China
Received: Jul. 1, 2021;       Accepted: Jul. 10, 2021;       Published: Jul. 15, 2021
DOI: 10.11648/j.ajns.20211004.13        View        Downloads  
Abstract
Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.
Keywords
Humanistic Care, Patients' Satisfaction, Privacy Protection
To cite this article
Gui E Gao, Ding Xin Xu, Jin Ai He, Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room, American Journal of Nursing Science. Vol. 10, No. 4, 2021, pp. 205-208. doi: 10.11648/j.ajns.20211004.13
Copyright
Copyright © 2021 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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